Return Policy
We strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes issues may arise with the delivery or condition of the product. Therefore, we have implemented the following return policy to address such situations:
1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer service team within 2 Days of receiving the item. We will guide you through the return process and arrange for a replacement or refund, depending on your preference. Please note that we may require photographic evidence of the damage or defect to facilitate the return process.
2. Incorrect or Incomplete Deliveries: In the event that you receive the wrong item or your order is incomplete, please notify us immediately upon receipt. We will work swiftly to rectify the issue by sending the correct items or completing your order as originally intended.
3. Non-Delivery: If your order fails to arrive within the specified delivery timeframe or is lost in transit, please inform us promptly. We will initiate an investigation with the shipping carrier to locate your package or arrange for a replacement shipment. If the investigation concludes that the package is indeed lost, we will offer you the option of a full refund or a replacement order.
4. Return Process: To initiate a return, please contact our customer service team through [contact details]. Our representatives will guide you through the necessary steps and provide you with a return authorization number, if required. Please ensure that the product is returned in its original packaging, unused, and with all accompanying accessories and documentation.
5. Refund or Replacement: Upon receipt and inspection of the returned item, we will process your refund or replacement as per your preference and in accordance with our policy. Refunds will be issued to the original method of payment, and replacements will be dispatched promptly.
6. Exclusions: Please note that certain items may be ineligible for return due to hygiene reasons, customization, or other specific circumstances. Any such exclusions will be clearly communicated on the product page.
7. Contact Us: If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is hassle-free.
reserves the right to amend or update this return policy at any time without prior notice.